Terms Of Sevice

Important Information:

Please read these Terms and Conditions carefully. They always apply when you purchase our goods via the Internet. Please read them thoroughly before proceeding with your purchase, as they may provide important information about how our sale of goods will be based.

By placing an order, you agree to be legally bound by these Terms and Conditions.

We advise you to keep a copy of these Terms and Conditions for future reference.

In these terms:

"Website" means our website Huangmei County Wenqie Trading Co., Ltd..

"Goods" means the goods we provide to you in accordance with these Terms and Conditions.

"Order" means an order you have placed with us detailing goods you wish to purchase from us.

"We/Our" means Huangmei County Wenqie Trading Co., Ltd., with its address at 2nd Floor, No. 278, Shaling West Road, Huangmei Town, Guanbei Xueba Caojingzui.

"You/Your" means you, the person using our website and/or purchasing goods from us.

1. APPLICATION OF THESE TERMS AND CONDITIONS

1.1 The Terms in Section A explain how our Website should be used. These apply to all users of the Website. Section B also applies when you purchase goods through the Website. We may occasionally modify the terms; therefore, we recommend that you check regularly for any changes.

1.2 When you use the Website, we may collect information about you and your visit to the Website. Further information on this can be found in the Privacy Policy, which forms part of these conditions. The privacy policy together with these terms govern our relationship with you and the form of the contract between us ("Contract").

Section A: Terms on the Use of the Website

2. ABOUT THIS WEBSITE

2.1 This Website is operated by Huangmei County Wenqie Trading Co., Ltd.. Our office, the company's address is 2nd Floor, No. 278, Shaling West Road, Huangmei Town, Guanbei Xueba Caojingzui.

2.2 This Website is intended for persons who are consumers. The information on this Website is multilingual, with the default language being {{language}}, and the Website is designed to comply with United Kingdom law. You may be viewing the Website from a country where we generally do not sell goods and where we cannot be held responsible for violating any local advertising laws or other laws related to this Website and its content. We may restrict access to certain parts of the Website for some users registered with us.

3. OUR RIGHTS ON THE WEBSITE

Copyright and other intellectual property rights (known as "Intellectual Property Rights") in this Website and its content (including design, text, logos, trade names, graphics, software, and any other materials) belong to us and our licensors. You must not allow anyone, including yourself, to publish, copy, distribute, or modify the content of this Website. Anyone may view this Website and print pages from it only for personal use, to view products, and to place an order with us.

Any other use is strictly prohibited without our prior written consent. You must not make any copies of the material on this Website for commercial use.

You must not in any way copy, reproduce, or use any trade names, logos, or brand names that appear on the Website. Linking to our Website from other websites is at our discretion, and we may require you to cease providing links to our Website at any time.

We may use any information you have uploaded to our Website as we see fit, and we may disclose this information to third parties.

4. WEBSITE CONTENT

We have taken great care in compiling this Website, but neither we, nor our directors, employees, or other representatives, nor other group companies will be liable for any damages, losses, or costs, however they arise, as a result of your use or reliance on this Website. Although we aim to provide accurate and up-to-date information, we do not guarantee it. You are responsible for ensuring that your reliance on this Website is suitable for your own purposes and that the information we provide is not intended to be a recommendation that you should rely on entirely. The Website is offered on an "As Is" basis, and we exclude all warranties and representations of any kind regarding this Website and its contents to the fullest extent permitted by law.

We may change, delete, or otherwise adapt the content of our Website at any time and without prior notice.

We may provide links to other websites. If we do this, those links are provided for your convenience only, and we cannot be responsible for the content or availability of those websites or for your use of them.

We do not guarantee that this Website will always be available or free from errors, viruses, or similar issues.

We aim to ensure that product images on our Website are as accurate as possible, but there may be slight color variations between the goods and the images shown online.

5. HOW YOU SHOULD USE THIS WEBSITE

Submissions or comments that are in any way defamatory, abusive, obscene, immoral, sexist, racist, or that may in any way offend anyone are strictly prohibited. You must not use any abusive language, be aggressive, insult, threaten, harass, or abuse anyone in any way, including, but not limited to, other users of this Website.

All information you submit should be accurate, truthful, and not a copy.

At all times, you must use your own identity when using the Website and should ensure that all information you provide to us is accurate and up-to-date. You must not use information about any other person unless you have their permission to do so.

You must not corrupt the Website, flood it with information causing it to malfunction, or use features that may affect the Website, such as computer worms, viruses, or similar harmful elements. The use of spam (i.e., multiple, unsolicited, or unwanted mass mailings) is also prohibited.

We will not be responsible for any loss or damage you may suffer as a result of any harmful material that may infect your computer, data, or other materials due to your use of this Website.

If you have a password as a result of our security policy, you must treat that information as confidential and not disclose it to anyone.

We may deny access to this Website to anyone who does not comply with these Terms.

Section B: Terms of Sale

6. OUR AGREEMENT FOR THE SALE OF GOODS AND THE ORDERING PROCESS

6.1 The Website displays and offers information about goods that are advertised for sale. By advertising goods on the Website, we invite you to place an order with us. If you place an order, it will be subject to product availability. If there are difficulties regarding product supply or in case of lack of stock, we will send you an email informing you of the situation and the inability to ship the product(s) and will immediately refund any amount paid. You can include any number of products in a single order, subject to the restrictions presented in these terms, and each order you place will be a separate contract between us.

6.2 Any terms and conditions shown or referred to in the order or otherwise stipulated by you shall have no effect. Any variation of the contract must be confirmed by us in writing.

6.3 The following paragraphs explain the process you should follow to place an order and how the contract between us for the sale of items will be created. This section also explains important information about payment and shipping methods.

Step 1 – Choose Your Goods

You can select a product to purchase by clicking on the product you are interested in and then clicking "Add to Cart".

Step 2 – Review Your Shopping Cart

You can review the products you have added to your shopping cart. You can change the contents of your cart by changing the quantity of goods you wish to order (which may sometimes be subject to a maximum per product, per size), removing any unwanted items by clicking "Delete", and viewing the total value of the cart. You can also enter any promotional code you have. If you enter a valid promotional code and click "Redeem", the cart total will be updated. You can then continue shopping and add items to your cart if you wish, or if you do not want to buy anything else, proceed directly to the next step.

Step 3 – Process Purchase

Once you have finished your order, you can proceed to process your purchase by clicking "Buy" in the upper right corner (the simplified version of your cart) or "Process Purchase Securely" within the shopping cart.

Step 4 – Complete Registration

This step will ask if you are a guest or a registered member. To register as a guest, you will need to provide an email address. We will store this information to process the order, but it will not be saved for the next time you visit the Website. Registered members will need to enter their password and email address to log in each time they place an order.

Step 5 – Complete Shipping and Billing Address

If you are already our customer and are logged in, the billing address entered previously will reappear. If you are not logged in, or if this is your first visit, you will be asked to enter a billing address. You will then need to enter your shipping address. You have the option to select the same address for billing and shipping. At this point in the process, you have the option to review the shipping option. You must provide us with the correct address details, as we will not be responsible for any delay or failure in delivery as a result of receiving an incorrect address. If the details you have entered are correct, you can proceed to choose the payment method by selecting to pay by card or with PayPal.

Step 6 – Enter Your Payment Details

You will need to choose your payment system and enter the payment details. Please check the information carefully. If you are logged in as an already registered customer and have previously saved your payment information, it will reappear here. If you want to check your order, your order summary page will be on the right-hand side. This includes details of the products in your order. You should carefully check the details at this point, as it is the last step in the order process where you can correct any errors or change the goods in your order. You can do the latter by returning to the "Home" section and completing the process outlined above again. If all information is correct, click "Place Order and Pay".

Step 7 – Finalize Your Order

By clicking "Place Order and Pay", you confirm that you have read, understood, and accepted these terms. At this point, your personal information will be recorded in our database.

Step 8. Order Confirmation:

Once we receive confirmation that the payment has been authorized, a screen thanking you for your order will appear. Subsequently, an order reference number will be generated, and you will be sent an email confirming your order and its delivery address. The email will confirm the goods purchased, the price, and applicable shipping costs. We recommend that you keep the order confirmation for future queries. If the product is not available due to poor quality condition for sale, we will refund any amount you may have paid.

7. PRICE AND PAYMENT

7.1 The prices and shipping costs are those published on the Website when you accept the order. Prices include VAT and are in Euros. Shipping costs are shown separately. All applicable shipping costs are set on the Website at the time you place your order. The shipping cost for the order is displayed on your shopping cart page, below your selected products. This means that if you order more than one product, there are no additional shipping costs.

7.2 Prices may change at any time, but any changes will not affect orders for which an order confirmation email has been sent. Prices on our Website may differ from prices in our stores or other locations.

7.3 We accept payments via PayPal, as well as major credit and debit cards, including but not limited to: Visa, MasterCard, and Maestro. You should only use a card if you are the cardholder. Placing an order confirms that you are the designated cardholder. All credit and debit cardholders are subject to security and validation checks, as well as authorization and any other additional terms imposed by the card issuer. If the issuer does not authorize the payment, we will not accept your order and will not be liable for any delay or non-delivery.

7.4 Your card provider may charge you for using the card on our Website. Please check your provider's terms and conditions carefully before entering your payment information.

7.5 We will validate your name, addresses, and other details provided by you against available commercial records (including Electoral Roll information and credit reference services). We may also use a third party for this purpose. The information you provide to us may be disclosed to a registered credit reference agency, which may keep a record of the information. By placing an order with us, you agree to such checks. Please also refer to our privacy policy. These measures are taken to protect you and to ensure that your shopping experience with us is as secure as possible.

8. RETURNS

If You Change Your Mind:

8.1 Standard Return Period: 7 days from the date you confirm receipt of the goods.

Special Terms: For goods purchased during the Black Friday promotion, the return period is extended to 30 days to give customers more time to consider.

Please note: The return period is based on the logistics receipt you provide.

8.2 Return Conditions

To ensure a smooth return process, returned goods must meet all of the following conditions simultaneously:

Product Condition: Unused, unwashed, undamaged by human intervention, with tags intact, and including the original packaging (including dust bags, padding, etc.).

Included Items: All free gifts, accessories, instructions, warranty cards, etc., delivered with the product must be returned together.

Documentation Required: Original proof of purchase (order screenshot or invoice) must be provided.

The following situations do not qualify for returns:

Items that have been used or damaged.

Customized or personalized goods, except in cases of product defects or shipping errors.

Goods returned after the specified return period.

8.3 Return Process (Four-Step Method)

Step 1: Submit Return Request

Log in to your account, go to "Order Center", select the order you wish to return, and click "Apply for Return".

Or contact our customer service email directly: service@foobo.co.uk, and provide your Order Number, Product Name, and Reason for Return.

Step 2: Review & Authorization

Our customer service team will review your application within 24-48 business hours.

Once approved, you will receive an email containing a Return Authorization Number. This number is crucial; please be sure to mark it clearly on the outside of the return package. Return packages without this authorization number will not be processed.

Step 3: Ship the Goods Back

Return Address: 2nd Floor, No. 278, Shaling West Road, Huangmei Town, Guanbei Xueba Caojingzui

Logistics Choice: You need to arrange to ship the goods back to the designated warehouse yourself using a reliable international logistics carrier (e.g., DHL, FedEx, UPS).

Customs Declaration Form:

Please declare the package contents as "Returned Goods".

Declare the value as the original purchase amount.

This helps avoid secondary import duties; otherwise, any costs incurred will be deducted from your refund.

Step 4: Our Receipt & Processing

Once the warehouse receives your return package, our quality inspection team will inspect it within 1-3 business days.

Once the goods are confirmed to meet the return conditions, we will immediately initiate the refund process.

8.4 Costs and Refund Instructions

Reason for Return Shipping Cost Bearer Refund Amount Duty/VAT Handling

Customer's Reason

(e.g., dissatisfaction, wrong size) Borne by Customer Item Amount + Original Domestic Shipping Original Duty/VAT Non-refundable

Seller's Reason

(e.g., product defect, wrong item shipped) Borne by Us Item Amount + All Paid Shipping Costs We assist with duty/VAT refund procedures.

Refund Method: The refund will be credited back to your original payment account.

Refund Time: After the refund is processed, the time to receive the funds depends on your card issuer or payment platform (e.g., PayPal, credit card), typically taking 5-15 business days.

Please note: Due to exchange rate fluctuations, the refund amount may vary slightly. The final amount received will be subject to your bank's actual credit.

8.5 Exchange Policy

We prioritize processing returns and new orders to ensure you receive new items as quickly as possible.

If you need an exchange, please first complete the return process as described above. After the refund is processed, place a new order for the desired item.

If an exchange is indeed necessary, please contact customer service. We will handle it on a case-by-case basis, but the exchange cycle may be longer.

9. OUR LIABILITY

9.1 NOTHING IN THE CONTRACT OR ANY OTHER PART SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR ANY OTHER LIABILITY FOR MISREPRESENTATION OR FRAUD OR LIABILITY FOR WHICH WE ARE RESPONSIBLE IN RELATION TO THE PROTECTION OF CONSUMER RIGHTS OR FOR ANY OTHER MATTER WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE OR LIMIT. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

9.2 TO THE EXTENT THAT WE ARE LIABLE TO YOU FOR BREACH OF CONTRACT, FOR NEGLIGENCE OR FOR ANY OTHER LEGAL LIABILITY IN RELATION TO THE GOODS OR THIS CONTRACT OR OTHERWISE, OUR TOTAL LIABILITY TO YOU SHALL BE LIMITED TO THREE TIMES THE PRICE OF THE GOODS WHICH ARE THE SUBJECT OF THE LIABILITY, PAID BY YOU, AND ANY FORESEEABLE LOSS AS A DIRECT CONSEQUENCE OF OUR BREACH OF CONTRACT WITH YOU.

9.3 UNLESS WE EXPLICITLY STATE OTHERWISE ELSEWHERE, WE SHALL NOT BE LIABLE FOR INDIRECT OR SPECIAL LOSSES WHICH OCCUR AS A SIDE EFFECT OR CONSEQUENCE OF ANY MAIN LOSS OR DAMAGE OR FOR ANYTHING THAT WE OR YOU COULD NOT REASONABLY ANTICIPATE. THIS INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING, HOWEVER THEY ARISE:

9.3.1 LOSS OF PROFITS;

9.3.2 LOSS OF INCOME OR REVENUE;

9.3.3 LOSS OF SAVINGS;

9.3.4 LOSS OF INFORMATION;

9.3.5 LOSS OF LIQUIDITY;

9.4 If due to the nature of the goods they cannot be returned by conventional mail, you will be responsible for the cost of courier shipping. If you contact Customer Service, we will try to give you an estimated cost of shipping.

9.5 We will issue a full refund of the purchase, including standard shipping costs, within 14 days of receipt of the returned goods or proof of postage of the return shipment. If you chose to pay extra for express shipping, we will only refund the standard shipping cost. Please note that if you only want to return some of the products from your purchase and decide to keep the rest of the order, we will not refund the shipping cost.

9.6 You must take care of the products before returning the items to us. If you use them, damage them, or their condition deteriorates beyond what is necessary, it may reduce the refund amount, as the value of the item is reduced and it cannot be put back on sale.

10. SHIPPING

10.1 Orders are typically shipped within 1-3 business days.

10.2 Of course, we will do our best to ship as quickly as possible. Unless otherwise stated in the product description, goods will be shipped within 1-3 business days after payment is completed. Please note that shipping times for customized products may be extended by up to 3 business days.

10.3 We ship worldwide using the following method: Standard shipping is Global Airmail (6-9 working days delivery).

10.4 If the goods or quantity you receive is not what you ordered due to an error on our part, then you should inform us by email service@foobo.co.uk or letter using the contact details shown in Clause 8.3, as soon as possible after you receive the goods and become aware of the error. We will rectify any error. We will also refund any delivery costs you incur in sending the goods back to us. You should not use the goods you received in error and intend to return.

10.5 The goods will be delivered to the address you specified in the ordering process. However, delivery practices may vary depending on the courier delivering the goods. You must provide a valid delivery address. The delivery method we use may vary depending on the nature and number of goods. We will select the delivery method for the goods that we consider most appropriate. For more information on deliveries, please visit Shipping Information.

10.6 We reserve the right to make alternative adjustments regarding shipping, which will depend on the carrier we use for the delivery of goods. This may include leaving the goods with a neighbor or in a safe place inside or near your property.

Shipping Restrictions

10.7 Due to various shipping restrictions, certain products we sell are not available for international shipping. This will be included in the product description at the time of processing your purchase, when you add the products to your cart, or we may have to cancel your order and issue a full refund.

11. OUR RIGHTS IN THE GOODS

Intellectual property rights known as intellectual property rights in the goods, including all designs, trademarks, brand names, images, and logos, are and shall remain our property or that of our licensors. No rights, title, or interest in the intellectual property rights are transferred to you at any time.

12. GENERAL

12.1 We shall not be liable to you in any way for the failure to sell goods you wish to purchase, or for a failure to fulfill our obligations under the contract, or for any costs or liabilities you may incur as a result of circumstances beyond our reasonable control, including, but not limited to, any act of God, flood, fire, trade dispute, lack of services or materials from third parties, or terrorist acts.

12.2 The contract between us is binding. You may not transfer or assign your rights or obligations to another person without our express consent. We may transfer or assign our rights and obligations under the contract or appoint third parties to assist us in performing our obligations at any time, provided that this does not reduce our obligations to you.

12.3 If any clause of this contract is in any way held to be invalid by a court or other competent authority, then all other clauses of the contract shall continue to apply.

12.4 If neither we nor you act at any time upon any rights which we have under this contract, then it shall not affect the rights of either of us to enforce any right later. If either of us chooses not to rely on a right which we have, it shall not affect the other rights which either of us has.

12.5 This contract is governed by the laws of United Kingdom, and both we and you agree that any dispute arising under or in connection with it shall be resolved by the courts of United Kingdom.

12.6 We may change these Terms and Conditions without notice. Any changes will take effect immediately after being posted on the Website and will be deemed accepted by anyone using the Website. If you have placed an order and it has been accepted, the contract will remain subject to the version of the Terms that were in force at the time you placed your order.

12.7 Nothing in these Terms seeks to exclude or limit any right available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights which the law guarantees you, which the law does not permit us to change or limit.

12.8 Any notice you send to us shall be considered delivered as follows, depending on how you send it:

12.8.1 if you deliver the notice by hand, it will be the day it is delivered; or

12.8.2 if you send the notice as shown on the proof of shipment, it will be the day the notice was sent; or

12.8.3 the day it is successfully sent by email;

and in all cases the notice should be sent to the address set out in Clause 8.3.

12.9 Only our company and the purchaser have rights under this contract. This means that a third party cannot enforce its terms or invoke its rights.

12.10 The Contract is the complete agreement and understanding between us concerning its subject matter and shall supersede and replace any prior agreement, understanding, or arrangement, both written and oral. Each party acknowledges that upon entering into the Contract, neither of us has relied on any representation or promise made by the other or derived from anything said or written apart from what is specified in the Contract on the Website. If you are unsure of your contractual rights or require an explanation of them, please write a letter or email to our Customer Service: service@foobo.co.uk

12.11 We have a procedure for investigating complaints and handling inquiries about our Website. Please contact customer service via the email address service@foobo.co.uk or write to: 2nd Floor, No. 278, Shaling West Road, Huangmei Town, Guanbei Xueba Caojingzui

13. LEGAL GUARANTEE

13.1 If you contract as a consumer and user, we offer a legal guarantee on the products we market through this Website, under the terms legally established for each type of product, and are therefore liable for quality defects presented in them. The guarantee period is three (3) years. The products are deemed to conform to the contract provided they correspond to the description made by us and possess the qualities we have presented on this Website, (ii) are fit for the ordinary uses to which products of the same type are destined, and (iii) present the usual quality and performance of a product of the same type that can reasonably be expected. In this regard, if any product does not conform to the contract, you must inform us via our contact form or by telephone.

14. CONSUMER DISPUTE RESOLUTION

Huangmei County Wenqie Trading Co., Ltd. has joined the Consumer Arbitration System through the National Consumer Arbitration Board. This adhesion means that disputes that may arise with consumers can be resolved through an arbitral procedure, which is out-of-court and free of charge, and whose decisions are binding on both parties.

• Company Name: Huangmei County Wenqie Trading Co., Ltd.

• Address: 2nd Floor, No. 278, Shaling West Road, Huangmei Town, Guanbei Xueba Caojingzui

• Tax ID: 91421127MAEUMD3K8R