Return & Refund Policy

Store Return and Refund Policy

I. General Provisions and Scope
We are committed to providing a satisfactory shopping experience for our customers. This return policy details the matters related to purchase returns. Please read this policy carefully before placing your order.

II. Return Period

• Standard Return Period: Within 7 days from the date you confirm receipt of the item.

• Special Terms: For items purchased during the Black Friday promotion, the return period is extended to 30 days to allow for more consideration time.

• Please Note: The return period is based on the proof of logistics receipt you provide.

III. Return Conditions
To ensure a smooth return process, returned items must meet all the following conditions simultaneously:

• Item Condition: Unused, unwashed, free from man-made damage, with tags intact, and including the original packaging (including dust bags, padding, etc.).

• Included Items: All free gifts, accessories, instruction manuals, warranty cards, etc., that were delivered with the item must be returned together.

• Documentation: Original proof of purchase (order screenshot or invoice) must be provided.

The following situations are not eligible for returns:

• Items that have been used or damaged.

• Customized or personalized items, except in cases of product defects or incorrect shipment.

• Items returned beyond the stipulated return period.

IV. Return Process (4-Step Method)

• Step 1: Submit Return Request

  • Log into your account, go to "Order Center," select the order you wish to return, and click "Apply for Return."

  • Or contact our customer service email directly at: service@foobo.co.uk, and provide your order number, product name, and reason for return.

• Step 2: Review and Authorization

  • Our customer service team will review your application within 24-48 business hours.

  • Once approved, you will receive an email containing a Return Authorization Number. This number is crucial; please ensure it is clearly marked on the outside of the return package. Return packages without this authorization number will not be processed.

• Step 3: Ship Item Back

  • Return Address: 2nd Floor, No. 278, Shaling West Road, Huangmei Town, Guanbei Xueba Caojingzui.

  • Logistics Choice: You need to arrange return shipping yourself via a reliable international logistics carrier (e.g., DHL, FedEx, UPS) to the specified warehouse.

  • Customs Declaration:

    • Please declare the package contents as "Returned Goods".

    • Declare the value as the original purchase amount.

    • This helps avoid generating secondary import duties; otherwise, any resulting fees will be deducted from your refund.

• Step 4: Receipt and Processing by Us

  • After the warehouse receives your return package, our quality inspection team will conduct an inspection within 1-3 business days.

  • Once confirmed that the item meets the return conditions, we will immediately initiate the refund process.

V. Costs and Refund Instructions

• Refund Method: The refund will be issued to your original payment account.

• Refund Timeline: After the refund is processed, the time it takes to reach your account depends on your card issuer or payment platform (e.g., PayPal, credit card), typically requiring 5-15 business days.

• Please Note: Slight differences in the refund amount due to exchange rate fluctuations are subject to the actual amount received by your bank.

VI. Exchange Policy

• We prioritize handling returns and new orders to ensure you receive the new item fastest.

• If an exchange is needed, please complete the return process as described above first. After the refund is processed, place a new order for the desired item.

• For situations where an exchange is absolutely necessary, please contact customer service. We will handle these case-by-case, but the exchange cycle may be longer.

VII. Contact Us
If you have any questions about the return process, please feel free to contact us:

• Customer Service Time: Monday to Friday: 10:00 AM - 8:00 PM  Weekends: 12:00 PM - 4:00 PM

• Email: service@foobo.co.uk

• Phone: +44 07757015883

• Fax: +44 07757015883

• Return Address: 2nd Floor, No. 278, Shaling West Road, Huangmei Town, Guanbei Xueba Caojingzui